Symptom 1: When clicking on a link from EDS to BrowZine (either to View the Complete Issue or using the LibKey Direct PDF link) the resulting page looks something like the screenshot to the left with a red error message.  Additionally, this screen may also resolve to a "Choose your library screen" in BrowZine with a similar error message.

Resolution:

1. Please ensure you have not changed the "Mouse Over Text" for either of the BrowZine integration links - You can change the name of the link that appears publicly for users in the interface, but not the mouse-over text as this will break the integration and cause the issue. Changing this back will fix this issue if indeed you have made this change.
2. Please ensure you have the latest proxy definition in place (if applicable). If your proxy server is using an outdated EBSCO definition, the LibKey integration will not be handled correctly. The current EZProxy definition for EBSCO is available here.
3. If #1 and #2 are not applicable, do a "hard reset" within your browser.  Instructions to do this can be found at this link.  After adding the BrowZine API Integration into EDS, your browser may still have "old" instructions for EDS which can cause this erratic behavior.  These caches will refresh in a short period of time so the majority of users will not see this, but if you have just requested the integration be setup you may see it soon after this work is completed.  Doing a hard reset will ensure that the integration was successful and this was just a short-term caching issue.
4. If the "hard reset" also does not resolve things, please contact us!  Contact support@thirdiron.com and we will double check there is not a configuration issue on our end and coordinate with EBSCO to get this resolved for you.

Symptom 2: Within the EDS environment "Checking BrowZine..." spinners are showing but are never resolving as shown in the screen shot to the left.  These spinners should only appear for a fraction of a second, if at all, under normal conditions.  If they are persisting this is symptomatic of a configuration/cacheing issue.

Resolution:

1. Please ensure you have not changed the "Mouse Over Text" for either of the BrowZine integration links - You can change the name of the link that appears publicly for users in the interface, but not the mouse-over text as this will break the integration and cause the issue. Changing this back will fix this issue if indeed you have made this change.
2. Please ensure you have the latest proxy definition in place (if applicable). If your proxy server is using an outdated EBSCO definition, the LibKey integration will not be handled correctly. The current EZProxy definition for EBSCO is available here.
3. If #1 and #2 are not applicable, do a "hard reset" within your browser.  Instructions to do this can be found at this link.  After adding the BrowZine API Integration into EDS, your browser may still have "old" instructions for EDS which can cause this erratic behavior.  These caches will refresh in a short period of time so the majority of users will not see this, but if you have just requested the integration be setup you may see it soon after this work is completed.  Doing a hard reset will ensure that the integration was successful and this was just a short-term caching issue.
4. If the "hard reset" also does not resolve things, please contact us!  Contact support@thirdiron.com and we will double check there is not a configuration issue on our end and coordinate with EBSCO to get this resolved for you.

Symptom 3: I only see the integration while authenticated; it does not show up over guest access ... OR ... The integration is showing up for guests who are not authenticated. How do I restrict access to only authenticated users?

Resolution:

The library can toggle whether the BZ integration is available to guests. Simply set the option “Show to unauthenticated users” to "Yes" for the Browzine customlink option.